Returns and Exchanges

We do not accept returns or exchanges for reasons attributable to the customer.

If you find any defects, incorrect items, or damage during shipping in the delivered goods, please contact your sales representative immediately.

After reviewing the details, we will discuss how to proceed on a case-by-case basis.

Deadline for Notice of Defects

Please notify us within 14 days after delivery regarding any shortages, incorrect items, or cosmetic defects in the delivered goods.

If 14 days have passed, we may regard delivered items as having been approved by the customer.

Regarding Product Defects

While we implement appropriate quality control measures for the products we supply, in the unlikely event that a defect is discovered, we will inspect the actual product and investigate the circumstances surrounding the issue, and we will discuss the appropriate course of action based on the results of that investigation.

Scope of Responsibility

Our liability shall be limited to the extent reasonably recognized in connection with the relevant transaction, and the specific measures to be taken will be determined through consultation.

We shall not be liable for lost profits, production stoppages, lost business opportunities, or any other indirect or special damages, except in cases of willful misconduct or gross negligence on our part.